FAQ

Welcome to UrbanStylix’s FAQ page! Here, we’ve compiled answers to some of the most common questions we receive. If you need further assistance, don’t hesitate to contact us.

1. What products do you offer?

At UrbanStylix, we offer a diverse range of products including:

  • Car Accessories: Enhancements and essentials for your vehicle.
  • Home & Kitchen Products: Practical and stylish items for your home.
  • Fashion: Trendy clothing and accessories for every occasion.
  • Health & Beauty: Products to promote wellness and enhance your beauty routine.
  • Fragrance: A selection of fragrances for every taste.
  • Sports & Fitness: Gear and equipment to support your active lifestyle.
  • Toys, Babies & Games: Engaging and safe products for children.

2. How can I place an order?

To place an order, simply browse our website, add the items you wish to purchase to your cart, and proceed to checkout. Follow the on-screen instructions to enter your shipping and payment details, and complete your purchase.

3. What payment methods do you accept?

We accept a variety of payment methods including:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Cash on Delivery (COD)

4. Do you ship internationally?

Currently, we only ship within the UAE. We are working on expanding our shipping options, so stay tuned for future updates!

5. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. Use this number to track your shipment on the carrier’s website.

6. What is your return and exchange policy?

We want you to be satisfied with your purchase. If you need to return or exchange an item, please review our [Return Policy] page for details on eligibility, the return process, and how to initiate a return.

7. How can I contact customer service?

You can reach our customer service team via:

  • Email: urbanstylix@gmail.com

8. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us within 48 hours of receipt. Provide details and, if possible, photos of the issue so we can resolve it promptly.

9. Do you offer gift cards?

Yes, we offer gift cards that can be used for any purchase on our website. Check our [Gift Cards] page for more details.

10. How can I unsubscribe from your newsletter?

If you wish to unsubscribe from our newsletter, you can do so by clicking the "unsubscribe" link at the bottom of any newsletter email, or by contacting us directly.

11. How do I apply a discount code?

To apply a discount code, enter the code in the “Discount Code” field at checkout. The discount will be applied to your total order amount if the code is valid.