Shipping Policy

Effective Date: 26-07-2024

Thank you for shopping with us! We are committed to delivering your order swiftly and efficiently. Please read our shipping policy for information about processing times, shipping rates, and delivery estimates within the UAE.

1. Processing Time

  • Order Processing: Orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
  • Order Confirmation: You will receive an order confirmation email once your order is processed, which includes tracking details.

2. Shipping Rates

  • Free Shipping to all over UAE

3. Delivery Time

  • Within UAE: Orders typically arrive within 2-4 business days for Standard Shipping and 1-2 business days for Express Shipping, depending on your location.

Note: Delivery times are estimates and may be affected by factors such as weather, holidays, or unforeseen delays.

4. Shipping Carriers

We partner with reliable carriers such as Aramex, DHL, FedEx to ensure your order arrives promptly and securely. The choice of carrier may vary depending on the shipping option selected and your location.

5. Shipping Restrictions

  • P.O. Boxes: We are unable to deliver certain products to P.O. Boxes. Please provide a physical address for these orders.
  • Remote Areas: Delivery to remote areas may incur additional charges and longer delivery times. We will notify you if additional fees are applicable.

6. Order Tracking

Once your order has shipped, you will receive a tracking number via email. Use this number to track your shipment through the carrier’s website for real-time updates.

7. Delivery Issues

  • Missing Packages: If your package does not arrive within the estimated delivery time, please contact our customer service team at [Insert Contact Information]. We will assist in locating your order and resolving any issues.
  • Damaged Packages: If you receive a damaged package, please notify us within 48 hours of receipt. We may request photos of the damaged items to process a claim.

8. Returns and Exchanges

For information on returns and exchanges, please refer to our [Return Policy] page.

9. Contact Us

For any questions or concerns regarding our shipping policy, please contact us:

  • Email: urbanstylix@gmail.com
  • Customer Service Hours: 9:00AM to 6:00PM

Thank you for choosing urbanstylix! We appreciate your business and are dedicated to providing you with the best service.